OTTO Payment Entwicklungsgesellschaft: collectAI is exclusive partner for payment communication
- collectAI becomes exclusive partner of OTTO Payment Entwicklungsgesellschaft
- collectAI takes over payment communication with end-customers and marketplace partners
- The goal is a customer-oriented payment journey on the otto.de marketplace.
Hamburg, 15.03.2022 – The Hamburg-based fintech collectAI and the Otto Group’s payment development company (OTTO Payment Entwicklungsgesellschaft – PEG) are cooperating. collectAI will become the exclusive PEG partner and take over the complete payment communication for the OTTO marketplace as well as for other Otto Group companies. The cooperation will be successively expanded until 2026 and covers all payments for purchases made by customers via the marketplace.
In addition, the cooperation includes the transactional payment communication of PEG with the marketplace partners. Both companies are connected via an API interface.
AI-based communication strategy for customer-oriented payment journey
The basis for the individual customer approach is a comprehensive communication strategy. This covers the entire payment process, from the reminder to pay the invoice to the transfer of open cases to debt collection. In several steps, customers are reminded of outstanding payments by email or letter in OTTO PEG branding. Artificial intelligence controls the timing and channel of the customer contact. The aim of the holistic process is to make payment as pleasant as possible for customers.
PEG leverages Otto Group strengths
PEG benefits from collectAI as an established payment software platform. Mirko Krauel, Managing Director of OTTO Payment Gesellschaft, is pleased about the cooperation: “Digital, individual, customer-oriented communication along the payment journey is enormously important for the otto.de marketplace. With collectAI, we have a strong partner within the Otto Group who will work with us to design an optimal payment experience.”
Through the exclusive cooperation with PEG, collectAI is decisively expanding its leading role as an Intelligent Payment Platform. collectAI Managing Director Thomas von Hake emphasizes, “The cooperation with PEG and the payment communication for the otto.de marketplace is an important step for us as a company. This proves once again that our software platform is a decisive player in e-commerce for customer journey and customer communication.”
About OTTO Payment Gesellschaft (PEG)
As an independent Otto Group company, Payment Entwicklungsgesellschaft mbH (PEG) is developing the future of payment management in e-commerce.
PEG bundles and controls all payment activities for the OTTO marketplace as well as for other Otto Group companies in order to offer a future-oriented and flexible customer-oriented payment process and to ensure competitiveness.
To achieve this goal, PEG is investing in an innovative application landscape. IT products in the area of payments are being completely rethought in agile product development teams set up specifically for this purpose.
The Hamburg-based fintech collectAI offers an intelligent payment platform (software) for interactive invoices and intelligent dunning.
Based on Artificial Intelligence, it combines modular or holistic digital communication channels with diverse payment methods. The smart technology demonstrably increases the realization of open amounts at low cost.
In addition, collectAI optimizes the customer journey of banks, energy providers, insurers, telcos, e-commerce and mobility companies, among others, with industry-specific, innovative features.
collectAI, founded in 2016, is part of the global retail and services group, the Otto Group.
Christin Martens, Head of Brand & Story
Phone: +49 163 54 13164
Frank Surholt, Press Officer
Phone: +49 (0) 40 64 61-8065