We cover the full end-to-end process for receivables management, starting with sending e-invoices, over to the dunning process and debt collection. With our proprietary AI-based technology we offer a broad range of digital communication channels and payment methods.
We focus on making the lives of your customers easier, which results in better conversion rates – more revenue – for your business. The technology is fully centered around the consumer’s needs and therefore increases customer retention.
The Artificial Intelligence system supports the complete value chain around collectAI’s services. It continuously learns, constantly trying to optimise the result. A non-biased approach is ensured, thanks to baseline samples and backtests.
Variety of communication channels
The channels setup is flexible and innovative: SMS, email, messenger services, chatbots and further options can easily be integrated.
Variety of payment solutions
Our landing pages offer variety of payment methods for the customer, which has proven to increase the conversion rate – leading to a better cash flow for your business.
White label landing pages
Our e-invoicing and payment reminder services are white label solutions. Your end consumer will be facing a fully branded landing page adjusted to your corporate design.
Fully customer-centric approach
Our technology is set to focus on the customer as the center of our services. This also means that customers feel well-served and listened to, clearly increasing the rate of collections and customer loyalty.
Flexible cross-platform integration
No matter which systems you work with, our technology can easily be integrated via APIs and further technical solutions.
Working with collectAI is a win-win situation for both,
the company, our client, as well as its customers, the end consumer.
Cost reduction through smart automation and use of digital channels
Higher repayment rate and faster execution
Increased level of satisfaction causing repurchases
Fair and open communication
Communication via the preferred channel
Simple and frictionless payment
Since our launch in 2016 we optimised our approach with first clients from medium to large enterprises. The example below shows the improvement of relevant KPIs such as collection rate, repayment speed and customer satisfaction.
Artificial Intelligence (AI) is a system that recognises patterns in the environment and acts based on the self-learning mechanism with the ultimate goal to constantly maximize the result of the task.
collectAI applies this technology to improve receivables management and innovate the decision-making process in the fastest and most efficient automated way. The process is driven by four agents controlling AI:
collectAI is a young team of >40 passionates with technological, financial and business background. Founded in 2016 it is a subsidiary of the Otto Group, Germany’s largest e-commerce retailer.
Want to be part of creating AI excellence?
Current job openings:
Max Bense has joined collectAI, the digital receivables management company of the Otto Group, in the newly created position of …
»Customer-centric collections is key for our digital transformation strategy. Thanks to collectAI’s solution we have increased the efficiency of our account receivables management and optimised customer retention with a higher satisfaction. Further key results were an overall higher cash flow, a faster execution as well as a reduction of the communication costs.«
»Together with collectAI we successfully optimised our process costs. In the same time, we found a reliable partner to further automate our payment reminders, adding customer-centric channels such as SMS.«
»Making our receivables management more efficient and faster was a key priority. Our team can now focus on other priorities thanks to the time saved, and we’re getting better results.«
»Fair fees combined with customer centric processes as provided by collectAI - this is the perfect fit to our e-commerce approach.«
Our promise: We maximize the result of receivables management while protecting the customer relationship. We design a more effective and more efficient debtor management process.
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