Receivables. Redefined. Digitally.

collectAI offers a digital, AI-based payment and debt collection software platform to manage accounts receivables. The end-to-end process of e-invoicing, payment reminder mechanisms and debt collection processes helps companies to balance between recovery rate, costs and customer retention.

Schedule a free appointment with us to learn how you can optimise your receivables management.

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+49 40 609 412 950

You are a customer and have received a message from us? Feel free to contact us.

Our Solutions

Our Clients

Our Solution explained

We focus on making your customers happy. This leads to higher conversion rates and liquidity of your company. The customer-centric technology delivers individualised communication.


We offer a free live demo for you to show how to effectively manage your receivables.

You can reach us during regular business hours

+ 49 40 609 412 95 0

or contact us via e-mail.

Alternatively, you can fill out this form and we will get back asap.


6 Reasons for collectAI

Self-Learning AI

Self-Learning AI

The AI-based system covers the entire value chain of collectAI services. It is being continuously expanded to achieve even better results. A neutral approach is ensured thanks to basic samples.

Numerous Communication Channels

Numerous Communication Channels

Channel selection is flexible and innovative: text messages, e-mail, messenger services, chatbots and others can be easily integrated.

Large Selection of Payment Solutions

Large Selection of Payment Solutions

Our landing pages offer a wide range of direct payment options, which are proven to increase conversion rates - and thus your company's cash flow.

Landing Page in your Branding

Landing Page in your Branding

collectAI offers e-invoicing and payment reminder mechanisms as white label solutions. Your customer interacts exclusively with your company's corporate design and thus remains within the brand experience that you've created during acquisition and purchase.

Customer Orientation (UX / UI)

Customer Orientation (UX / UI)

The technology puts the end customer at the centre of the services. This makes customers feel well served and feel like they are being listened to. It leads to higher conversion rates and recovery rates. At the same time, satisfied customers re-purchase, or use your services again.

Flexible Integration across Platforms

Flexible Integration across Platforms

Regardless of already existing systems, our technology can be easily integrated through APIs and other tech solutions like secure file transfer.


Working with collectAI is a win-win situation for the company, our client, and its customer.

  • Efficiency

    Cost reduction through smart automation and use of digital channels.

  • Effectiveness

    Higher repayment rate and faster recovery.

  • Customer Retention

    Increased level of satisfaction causing repurchases.

  • Transparency

    Open information on outstanding bills.

  • Customer Service

    Interactive feedback regarding questions.

  • Time Saving

    Simple and frictionless payment.

Proof of Concept

Two examples of receivables management in large cooperations.


  • collectAI service for payment reminders
  • Digital transformation of the back office
  • Payment reminders via text message and e-mail

higher recovery rate
lower costs



Utility Company

  • Payment reminder processes with a combination of analogue plus digital channels
  • Seven different workflows

better recovery rate
lower costs in payment reminder processes


Our client as well as its customer benefit from the software platform.

Numerous PSPs and Payment Methods

Various payment service providers (PSPs) and acquirers are connected to our solution. This ensures that your PSP is also included and - if available - already existing payment processes can be used. In addition, we make sure that a variety of payment options such as credit card, PayPal, SOFORT, Barzahlen, a PSD2-compatible direct transfer, are available. We also offer local payment methods such as iDEAL and Trustly.

Management Portal

Data can be imported via the collectAI management portal, templates can be customised for customer communication and communication scenarios can be controlled. We respond individually to specific cases.

Chat Features, Feedback & Call Backs

On the landing page in the look and feel of your brand, our solution provides chat, feedback and call-back features. The customer can directly ask questions here.

Variety of Communication Channels

Being on a par with the customer means covering all communication channels. Our service integrates text messages, e-mail, messenger, letter and other services on request.


The landing pages' language can be set flexibly depending on the browser settings. On request, you can also send e-mails to your customers in other languages. For your international presence, you can also flexibly adapt currencies and time zones, depending on the country.

Public Interface

Our API including documentation is publicly available at

Partial Payment and Deferred Payment

Offer to your customers the option of settling invoices, or reminders conveniently in monthly instalments that are just right for them.

Communication Strategy

Together with your company, we define at what time the customer will be approached and which channel will be selected.


Comprehensive data protection at the technical and organisational level has the highest priority for collectAI: Sensitive data is protected at all times against unauthorised access in accordance with statutory regulations and beyond. As a subsidiary of the Otto Group, collectAI is subject to the strict Group guidelines in the area of ​​IT security. Concrete provisions include:

  • GDPR

    collectAI complies with the GDPR and fulfils all data protection requirements. The company is guided by the requirements of the Otto Group and has appointed an external data protection officer for compliance with all directives.

  • Data storage in Germany

    collectAI uses cloud technology and operates the platform exclusively on servers located in Germany. By accordingly concluded agreements, we ensure that data is never stored outside of Germany.

  • Data encryption

    collectAI encrypts all data during storage and transmission. We use strong RSA encryption techniques.

  • Two Factor Authentication (2FA)

    For accessing sensitive system areas and data, collectAI uses 2-factor authentication and a central key management.

  • Frequent safety tests

    We constantly check the security of our systems and perform security penetration tests, which are conducted regularly by experts.

  • ISO27001 certification

    The cloud provider is ISO27001 certified.

  • Data protection

    As a legal basis for the processing of the data with our clients, we conclude an agreement for the processing of orders before the cooperation begins. collectAI provides the appropriate measures to protect the data according to the legal requirements and coordinates them with you.

Get in touch

Let us demonstrate to you how we the collectAI solution will improve your receivables management processes:

Thank you very much for your request, we will get back to you within the next two working days.



collectAI GmbH

Am Sandtorkai 50

20457 Hamburg

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