Collection rate increased to 95 percent: collectAI manages Acer’s payment reminder process
Hamburg, April 9, 2019 – The fintech collectAI takes over the digital receivables management of Acer’s online shop. Acer Computer GmbH currently uses the AI-based software platform for smart payment reminders and consumer-oriented debt collection in six countries: Germany, Austria, Denmark, Sweden, Norway and Finland. At both, the B2B and B2C levels, the collectAI solution improved Acer’s collection rate to 95 percent.
Acer offers repair services towards its business and private clients, even outside the warranty period. The repairs conducted in the in-house service center in Ahrensburg are paid by invoice. The Acer service has already been awarded many times due to the high level of customer friendliness and the consulting expertise, most recently by the German Service Award.
The collectAI software controls the communication with the customer after invoicing. The self-learning AI adjusts the time window of the contact to achieve the best possible result. By email, SMS or letter he receives a message with a link to the landing page in the look and feel of the brand Acer. The language on the website depends on the browser setting, the customer pays with a few clicks via direct transfer, Paypal or other payment methods. If there are reasons why he should not settle the open amount directly, the landing page offers the possibility to enter directly into dialogue with Acer. The result: In the first months of cooperation, the realization rate was increased to 95 percent.
“With the Acer claim to provide hardware for work mobility and flexibility, the digitalization and automation of claims management is a logical consequence,” emphasizes Matthias Terpe, Commercial Director at Acer Germany. According to Matthias Terpe, Acer benefits from the collectAI platform as an element of customer loyalty. Since the collaboration, clear achievements have been measurable for better and faster implementation, while reducing the cost of handling cases and improving customer satisfaction.
Sebastian Hoop, Managing Director of collectAI, welcomes the collaboration as an exciting application case for the digitization of processes as of invoicing. Customer retention plays an important role for both sides. He explains: “The great success is the result of the extended customer journey even after a repair order due to the individual, smart communication mix combined with convenient payment options.”
To learn more about the digitization of receivables management and its opportunities for customer loyalty and willingness to pay in the e-commerce sector, the company created a whitepaper free of charge available under ecommerce.collect.ai.
collectAI is a software platform for intelligent receivables management with digital, AI-based payment services. It offers modular or holistic products invoice, payment reminders and white-label payment pages. The smart technology flexibly optimizes the goals of higher realization rates, cost reduction and customer loyalty and combines digital communication channels with a variety of payment methods for a smooth process. Thus, collectAI fundamentally improves the customer experience and places the needs of the end user at the center of the service. collectAI, founded in 2016, is one of Germany’s largest e-commerce retailer, the Otto Group.
About Acer Germany
Acer Inc., founded in 1976, is today one of the world’s largest ITC providers. The company develops and sells notebooks, tablets, 2-in-1s, PCs, displays and projectors as well as home entertainment, education, gaming, digital signage and mobile internet products. In its more than 40-year history, Acer has repeatedly revolutionized the market with innovative solutions and made new technologies available. More than 7,000 employees contribute to the success of the company. Acer Germany is based in Ahrensburg near Hamburg as Acer Computer GmbH.
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