Welcome to the magazine
from collectAI

Here you will find the latest company news, discover where and how our artificial intelligence is used and find out which conferences and congresses our employees are currently attending.

06.01.2021 – Insights

Closing the last remaining digital gaps on the payment journey

Germany’s distance retail sector has a long tradition of payment by invoice and among online shoppers it continues to be one of the most popular methods of payment. And why not? At checkout it often appears to be the most convenient option. 

30.12.2020 – Insights

RM Trends for 2021: Personalisation will become a must-have feature

Over the past few years, the entire marketing and advertising industry has been incorporating more and more elements of personalisation into their offerings. And, importantly, scores of companies have committed to using digital touchpoints to engage with their customers, at the best possible point in time, via their preferred channels, using messages specifically tailored to trigger a purchase. When personalisation was still in its infancy, a personal greeting in an email was perceived as revolutionary. Today, that’s taken for granted – as is the personalised customer experience at all touchpoints both in-store and online.

23.12.2020 – Insights

RM Trends for 2021: Business software will become user-friendlier - at last

The more people become accustomed to iPhones and easy-to-use apps in their everyday lives, the higher their expectations are of the software they use at work. Needless to say, business software is often far more complex – nevertheless, it will need to be made more straightforward to continue to find acceptance among enterprise customers and employees. 

17.12.2020 – Insights

Digital receivables management: the 8 biggest trends for 2021

Which trends will be most influential in shaping digital receivables management (RM) in 2021?

Our blog series “RM Trends for 2021” offers some answers. Once a week we’ll be posting a blog in which one of our experts discusses a trend. Today, in Part 1 of our series, we present an overview of the trends you can expect to read about in the weeks ahead.

22.09.2020 – Artificial Intelligence / Insights

Three things you should know about artificial intelligence

In our AI webinar, Head of Data Mirko Schuh explained how artificial intelligence can support receivables management. Below we present a summary of the main themes covered in the webinar: 

07.07.2020 – Insights

Three quAIstions …an interview with Wiebke Tschorn and Michaela Wittmann

The new Select&Pay feature allows for quick and easy payment, even when items are being returned – no more mental arithmetics or having to watch your typing. In this interview product owner Wiebke Tschorn and senior sales executive Michaela Wittmann talk about who this might interest, what’s so special about it and how businesses can benefit.

Download our E-Commerce white paper now and discover more.

White paper on digital transformation and customer loyalty among online retailers. Read how to optimise your dunning process to reduce costs, improve implementation and retain customers.

Download it now for free.


16.06.2020 – Insights

COVID-19 accelerates digital transformation: 3 good reasons for smart reminders

The coronavirus pandemic has changed our (business) lives in a way that we would never have imagined. Those of us who are determined to focus on the positive aspects of the situation may like to mention that one thing it has most certainly done is accelerate the uptake of digital technologies. As always, a crisis can also be seen as an opportunity, especially for companies willing to embrace change and with the courage to explore new avenues. Berlin restaurants are now allowing digital payments – who would have imagined that before the coronavirus outbreak?

25.05.2020 – Insights

Live demo: see how tracking your communications facilitates intelligent dunning

Our software helps companies smarten up their dunning processes. But what exactly does that mean? Watch our live demo to find out more. We’ve also added some new features.

19.05.2020 – Insights

Receivables management for telecommunications companies: 3 steps to success

More and more businesses are keen to exploit the potential of bringing their receivables into the digital era. Telecoms companies are no exception. Below we present three major challenges confronting the telecoms industry. We discuss how digital dunning processes strengthen customer relations while measurably improving the speed at which overdue invoices are paid.

17.04.2020 – Insights

Succeeding with Artificial Intelligence: Must-knows for Insurers to leverage Digital Collection

Last week, our Head of Strategic Sales Max Bense led through our first webinar “Smart collection for insurance companies: How Artificial Intelligence transforms Payment Reminders into a positive Customer Experience”

Would you like to learn more about collectAI, customer communication, artificial intelligence and innovation? Are you looking for experts on a specific topic?

Christin Martens, Head of Brand & Story, looks forward to hearing from you.