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BDEW Symposium on Receivables Management 2019 – Digitization in the Energy and Water Industries

The German Association of Energy and Water Industries (BDEW) invites to Berlin on June 26 and 27, 2019, to the receivables management symposium. Listen to our colleague Max Bense’s talk on the digital transformation of receivables management in utility companies. Find out what opportunities arise from the cooperation of established public utilities with agile fintechs. For the first time, we share insights into our cooperation with N-ERGIE.

Digital Receivables Management for Energy Suppliers

In the smartphone era, customers expect digital service at all levels. Utilities have to transform their processes fundamentally to meet this demand. In some stages they may already be successful, for example in customer acquisition via digital channels. In receivables management, however, manual processes and analog communication via letters are the custom approach.

An effective and efficient receivables management is crucial for securing liquidity and growth. Therefore, utility companies must acknowledge payment reminders as part of the customers’ journey. Smart solutions such as collectAI’s AI-based software platform for digital receivables management represent an opportunity to strengthen the relationship with customers in the event of arrear.

The largest Receivables Management Event for German Utility Companies

Diverse practical lectures will be the focus of the 16th edition of Germany’s largest symposium on receivables management in the energy and water industry. The topics range from digitization to dealing with open payments and payment reminder processes. In addition, an exhibition area offers room for exchange. More information on the schedule can be found here.