Newsletter June 2018
Dear customers, partners and friends,
At Money20/20 we announced our partnership with Hanseatic Bank. Also, we are happy to welcome aboard a new team member, Max Bense, as Head of Strategic Sales. More exciting updates are available on our blog. Enjoy reading!
Hanseatic Bank increases Collection Rate at 24 Percent
In the first six months of the collaboration, collectAI’s modern and digital customer communication approach improved Hanseatic Bank’s collection rate by 24 percent. It also reduced the bank’s expenses in the area of receivables management by 88.6 percent.
Michel Billon, MD of Hanseatic Bank said: “Customer-centric collections are key for our digital transformation strategy. Thanks to collectAI’s solution we have increased the efficiency of our account receivables management and optimised customer retention with a higher satisfaction.” Read more
Individual Landing Page
Design elements in the look of your brand with personalised content and features enable easy customer communication in receivables management. We integrate different payment methods and communication channels depending on your needs. To get in touch with your customer directly, there are chat and e-mail functions for instance. In addition, a multi-language feature eases up cross-cultural communication with the customers.
Neuzugang: Max Bense – Head of Strategic Sales
As Head of Strategic Sales, Max Bense and his team orchestrate the expansion of our business in the DACH region with focus on industries like e-commerce, banking, insurance, utilities and startups. Previously, he was Director of Business Development and Sales at BLG Logistics AG & Co. KG in Bremen. During his nine-year tenure at Hermes Fulfilment GmbH, he gained experience in cross-border e-commerce in sales and account management. Read more on crowdfundinsider.com as well as in our press release.
collectAI in the Media
|Further Media Reports|
Diversity is in the DNA of our Corporate Culture
Every employee should be offered the same opportunities in a non-biased workplace – being an international startup we can identify ourselves well with the concept of diversity. In fact it is an essential part of our DNA. To give only one example of the diversity dimensions: Our team consists of 40 people from 13 nations – 30 percent of which are women. Read more
Collections in Lending: Stand in your Customer’s Shoes
There’s no one-size-fits-all solution during collection in lending companies or banks, as the latest McKinsey report confirms. Causes and motivations of customers’ nonpayment range broadly across fuzzy boundaries from material hardship to behavioural disfunction. Read more