Enhancing Customer Loyalty in Retail Banking with digital Payment Reminders

Hanseatic Bank is a private bank that operates in Germany. It specializes in consumer finance, deposits, insurances and factoring. By offering innovative credit card products, Hanseatic Bank provides its partners with flexible financing models for every distribution channel. Customer loyalty is key to Hanseatic Bank. Therefore, the bank successfully introduced digital payment reminders in the segments of credit cards and consumer credits.


What our Clients say

Starting Point: Traditional Arrear

Credit cards and consumer credits are one of the key areas of Hanseatic Bank. Before joining forces with collectAI, Hanseatic Bank handled the receivables management processes manually. High costs and low efficiency fostered the demand for change to ensure customer-friendly collection.

Solution: Digital Payment Reminders

Hanseatic Bank covers the complete payment reminder process for credit cards and consumer credits with our software platform for digital receivables management. Our team guided the bank through the digital transformation of the back office. The implemented payment reminder service flexibly uses text messages and emails.

We offer a free live demo for you to show how to effectively manage your receivables.

You can reach us during regular business hours

+ 49 40 228 654 16

or contact us via email.


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Swift Settlement on a client-branded Payment Portal

Customers receive a link to a payment portal via text messages and emails. The payment portal is client-branded to ensure a consistent customer journey. The portal offers various digital payment methods to settle the outstanding amount. Additionally, feedback options offer customers a direct channel to reach out to Hanseatic Bank’s customer service.


Get in touch

Let us demonstrate to you how we the collectAI solution will improve your receivables management processes:

Thank you very much for your request, we will get back to you within the next two working days.



collectAI GmbH

Am Sandtorkai 50

20457 Hamburg