Stadtwerke 2018: Digital Solution reshaping Receivables for Utilities
Stadtwerke 2018 is a utility industry’s annual get-together and will be held on April 10 and 11, in Berlin. Participants come from either municipal and regional utility companies. They have one thing in common: They are all looking for concepts in the areas of digital transformation, structural and cultural change. Cross-sector co-operations are key to boost innovation at all levels and therefore enhance utility companies’ customer relationship management.
collectAI is exhibiting at the event. Our CEO Mirko Krauel and team will introduce our digital, AI-based receivables management solution for utility suppliers.
For a customer, settling a water or energy bill should be less arduous than changing the supplier – in many cases, unfortunately, it’s not nowadays.
The customer relationship is essential in the industry. According to Bundesnetzagentur, competition in the electricity and gas markets keeps increasing. It’s common for a client to change from one supplier to another. collectAI’s digital solution is based on self-learning algorithms to select optimal tones, channels and time agents to individualise and automate customer communication during e-invoicing, payment reminder and debt collection.